Special Orders are non-stocking items for Nelson Truck Equipment and will have additional costs from the factory to you.
All return requests must be called into (800-877-0338 ext.1238) or emailed to [email protected] for return authorization. All MRA (Merchandise Return Authorization) forms will now be computer generated and emailed or faxed directly to customers.
Only products currently stocked in our warehouse and purchased from Nelson Truck will be eligible for return and credit will only be issued if the following criteria are met:
Nelson Truck disclaims all responsibility expressed or implied for all merchandise sold.
All products are warranted only through the guidelines specifically determined by the manufacturer and many require to be handled directly with manufacturer. The manufacturer will have sole discretion and be the final judge in determining any defective/warranty claims.
Merchandise lost or received damaged/broken are not considered defective and such claims must be filed directly with freight carrier upon delivery. Customer damaged or modified products are not considered defective and are not returnable. Any shortages or discrepancies in shipments must be reported to Nelson Truck within 24 hours receipt of goods.
Labor or paint cost will not be covered on any warranty claims.
No cash or check refunds. Merchandise Credit Only will be issued after processing items returned.
- This policy is subject to change at any time without notice -
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Nelson Truck to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a Nelson Truck brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Nelson Truck, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Nelson Truck offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Nelson Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Nelson Truck does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.nelsontruck.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Nelson Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at Nelson Truck, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to [email protected].
We are confident that your visit to Nelson Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800.877.0338.
Most orders ship within 3 business days. However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order.
After placing your order you'll receive an order confirmation email. After it has shipped you'll receive a shipping confirmation email
Nelson Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price (UPS, FedEx). Many of these do not offer live delivery tracking information.
If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist.
Yes! Select from the Dealer & Installer Locator to see professional accessories dealers & installers near you.
The "wrench" icon indicates they install certain items shipped to them. Installers may not install all types of parts, so read their descriptions carefully.
At checkout, you can select to have an item shipped to your selected professional installer.
Our list of installers in WA & OR is growing, so if you don't see one near you today, be sure to check back on your next purchase.
Note - Suggested installers are independent businesses who set their own installation rates and have their own terms, policies and warranties. By having an item shipped to an installer, you accept that installers terms & conditions. Contact your installer of choice prior to having an item shipped.
Yes! Sign up for our Email Blast to get coupon codes and information on manufacturer rebates. See bottom of the Home Page.
Play Truck? Everyday Truck? Work Truck? Commercial Truck or Van?
Items designed to make your personal truck more functional or attractive are generally placed in Accessories, while items designed to outfit a professional truck or van would be in Equipment.
Some items such as winches, cab guards, tool boxes and certain types of lighting crossover in both categories.
If you need an item to ship sooner than what is listed on the part you're interested in, click the "Recommended Items" button just below the item's price & availability. This will show you similar items that we can possibly ship sooner.
Yes! Items we stock in the Northwest can be delivered fastest to customers in WA & OR. However we drop ship from factories throughout the United States as well, and have customers coast-to-coast.
We take your Privacy and Security seriously. That's why we use Authorize.net for all of our online transactions. To know more about how we store and use your information, please see our Privacy Policies.
It depends on the reason for the return, and whether or not the item meets certain criteria:
In order to be eligible for return a product must be one of the following:
Items returned for the above reasons must meet the following criteria to be accepted:
Nelson Truck reserves the right to refuse the return of any product deemed not suitable for return or does not meet any of the criteria above.
Credit or reimbursement will be issued upon receipt and inspection of the returned item to determine it's eligitiliby.
If your part meets the above criteria and you would like to return it, please contact us immediately.
Delivery times vary depending on where the item ships from, and whether or not the item is on back order. All delivery times are estimates, and assume the item is shipping to our normal service area (WA, OR).