Delivery Times

Q: When will I receive my order?

Delivery times vary depending on where the item ships from, and whether or not the item is on back order.   All delivery times are estimates, and assume the item is shipping to our normal service area (WA, OR).

  • In Stock-Kent:                      Normally delivered within 3 business days
  • In Stock-Regional:               Normally delivered within 5 business days
  • Out of Stock:                         Can take up to 6 weeks for delivery

Shipping & Returns


Accounting: Invoices not paid when due are subject to a 1.5% service charge ($1.00 minimum) or such lesser amount as permitted by law.


Are allowed annually with a 2 for 1 offsetting order if pre-approved. Discontinued, painted, modified or adhesive backed items are not returnable


Special Orders are non-stocking items for Nelson Truck Equipment and will have additional costs from the factory to you.

  • Items are not returnable, non cancelable, and should be prepaid by your customer.
  • Customer is responsible for all freight. C.O.D. customers must pay entire order in advance of ordering.


All return requests must be called into (800-877-0338 ext.1238) or emailed to [email protected] for return authorization. All MRA (Merchandise Return Authorization) forms will now be computer generated and emailed or faxed directly to customers.

Only products currently stocked in our warehouse and purchased from Nelson Truck will be eligible for return and credit will only be issued if the following criteria are met:

  • Any products purchased more than 90 days ago must be pre-approved and are subject to restocking fees. All large and/or stock adjustment returns must be pre-approved by sales manager with offsetting order. No item is returnable more than 12 months after order date.
  • No merchandise will be accepted for return without completed MRA form and/or labels.
  • Special order items are not returnable.
  • Installed or painted items cannot be returned. It is customer’s responsibility to pre-fit product to determine suitability prior to installing or painting.
  • All items must be in original packaging and in resalable, as new, condition to avoid any handling/re-boxing/restocking fees .

    Customers must pay all charges incurred from refused orders i.e.; restocking fees, freight charges etc. before additional shipments will be made.


    Please inspect all merchandise for damage or missing parts and make sure all parts invoiced are received before you sign for the merchandise. Please note any damaged or missing parts on the bill of lading prior to signing, and notify your Nelson sales rep as soon as possible.


    Important Installation Note: It is the customer's responsibility to pre-fit all products. Items altered from the original manufacturer's condition, installed or in an unsellable state will not be eligible for return. Pictures may be requested to determine if items meet these requirements prior to an RMA being issued. Additionally, no credit will be issued for paint, material, labor or any additional costs incurred for failure to pre-fit product.


    All orders over $100.00 qualify for Free Freight (certain restrictions apply) and are subject to a daily delivery fee.


    Will be shipped once return is received and approved for credit, or you may prepay the order and receive a credit when the return is processed.


    Nelson Truck disclaims all responsibility expressed or implied for all merchandise sold.

    All products are warranted only through the guidelines specifically determined by the manufacturer and many require to be handled directly with manufacturer. The manufacturer will have sole discretion and be the final judge in determining any defective/warranty claims.

    Merchandise lost or received damaged/broken are not considered defective and such claims must be filed directly with freight carrier upon delivery. Customer damaged or modified products are not considered defective and are not returnable. Any shortages or discrepancies in shipments must be reported to Nelson Truck within 24 hours receipt of goods.

    Labor or paint cost will not be covered on any warranty claims.

    No cash or check refunds. Merchandise Credit Only will be issued after processing items returned.

    - This policy is subject to change at any time without notice -


    You will be notified if product delivery will not be in a timely manner. All back orders not filled within 90 days will be cancelled.

    Privacy Policy

    Q: Communications

    If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Nelson Truck to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

    Q: Brochure Mailing List

    If you have requested a Nelson Truck brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Nelson Truck, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

    Q: Communications to Serve You

    If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Nelson Truck offers its customers.

    Disclosure of Personally Identifiable Information

    We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Nelson Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Nelson Truck does not sell or exchange names or any other information about our customers with third parties.

    Q: Fraud Protection and Compliance with Law

    We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

    Q: Service Providers

    We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

    Q: Special Events

    If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

    Q: Business Transfers

    As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

    Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

    We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

    Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

    Q: Use of Aggregate Information

    We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

    Q: Links

    This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

    Q: Security

    Nelson Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

    Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

    E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

    Q: Notification of Policy Changes

    Nelson Truck reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

    Q: Updating Personal Information

    If you are a registered member at Nelson Truck, you can change your personal information at any time by updating your information at check-out.

    Q: Contacting Us

    We welcome your comments and questions about privacy. Please send email to [email protected].

    We are confident that your visit to Nelson Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800.877.0338.


    Q: When can I expect my order?

    Most orders ship within 3 business days. However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order.   

    • In Stock: Kent, WA               Normally ships in 1-2 business days
    • In Stock: Regional                Normally ships in 2-3 business days
    • Out of Stock:                         Can take up to 6 weeks to ship

    Q: How do I track my order?

    After placing your order you'll receive an order confirmation email.  After it has shipped you'll receive a shipping confirmation email

    Nelson Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price (UPS, FedEx).  Many of these do not offer live delivery tracking information.

    If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist.  

    • In Stock Kent,WA:               Normally delivered within 3 business days
    • In Stock Regional:               Normally delivered within 5 business days
    • Out of Stock:                        Can take up to 6 weeks for delivery

    Q: Can I have my part shipped to a professional installer?

    Yes!  Select from the Dealer & Installer Locator to see professional accessories dealers &  installers near you.  

    The "wrench" icon indicates they install certain items shipped to them. Installers may not install all types of parts, so read their descriptions carefully. 

    At checkout, you can select to have an item shipped to your selected professional installer.

    Our list of installers in WA & OR is growing, so if you don't see one near you today, be sure to check back on your next purchase.

    Note - Suggested installers are independent businesses who set their own installation rates and have their own terms, policies and warranties.  By having an item shipped to an installer, you accept that installers terms & conditions.  Contact your installer of choice prior to having an item shipped.  

    Q: Do you offer special coupons and rebates?

    Yes!  Sign up for our Email Blast to get coupon codes and information on manufacturer rebates.  See bottom of the Home Page.

    Q: What is the difference between "Accessories" and "Equipment"?

    Play Truck?  Everyday Truck? Work Truck? Commercial Truck or Van?

    In addition to truck Accessories, we supply and install professional truck & van Equipment for contractors, fleet managers and municipalities relying on their trucks & vans to get work done. 

    Items designed to make your personal truck more functional or attractive are generally placed in Accessories, while items designed to outfit a professional truck or van would be in Equipment.

    Some items such as winches, cab guards, tool boxes and certain types of lighting crossover in both categories.

    Q: What if I need an item to ship sooner than what is listed?

    If you need an item to ship sooner than what is listed on the part you're interested in, click the "Recommended Items" button just below the item's price & availability.  This will show you similar items that we can possibly ship sooner.

    Q: What if I don't live in the Northwest? Can I still order?

    Yes! Items we stock in the Northwest can be delivered fastest to customers in WA & OR. However we drop ship from factories throughout the United States as well, and have customers coast-to-coast.

    Q: Do you share my information? Is my information secure?

    We take your Privacy and Security seriously.  That's why we use for all of our online transactions.  To know more about how we store and use your information, please see our Privacy Policies.

    Q: Can I return an item ordered from Nelson Truck?

    It depends on the reason for the return, and whether or not the item meets certain criteria:

    In order to be eligible for return a product must be one of the following:

    • Defective
    • Incomplete - missing major components
    • Damaged in transit
    • Incorrect - not the item you ordered

    Items returned for the above reasons must meet the following criteria to be accepted:

    • Be in original packaging
    • Not installed or attempted to install
    • Not modified in any way (includes painting)
    • Not a close-out, obsolete or factory drop item
    • Delivered to you within the past 30 days
    • Include ALL original components 
    • Must have prior authorization from Titan Truck for return

    Nelson Truck reserves the right to refuse the return of any product deemed not suitable for return or does not meet any of the criteria above.  

    Credit or reimbursement will be issued upon receipt and inspection of the returned item to determine it's eligitiliby.  

    If your part meets the above criteria and you would like to return it, please contact us immediately.