Special Orders are non-stocking items for Nelson Truck Equipment and will have additional costs from the factory to you.
All return requests must be called into (800-877-0338 ext.1238) or emailed to firstname.lastname@example.org for return authorization. All MRA (Merchandise Return Authorization) forms will now be computer generated and emailed or faxed directly to customers.
Only products currently stocked in our warehouse and purchased from Nelson Truck will be eligible for return and credit will only be issued if the following criteria are met:
Nelson Truck disclaims all responsibility expressed or implied for all merchandise sold.
All products are warranted only through the guidelines specifically determined by the manufacturer and many require to be handled directly with manufacturer. The manufacturer will have sole discretion and be the final judge in determining any defective/warranty claims.
Merchandise lost or received damaged/broken are not considered defective and such claims must be filed directly with freight carrier upon delivery. Customer damaged or modified products are not considered defective and are not returnable. Any shortages or discrepancies in shipments must be reported to Nelson Truck within 24 hours receipt of goods.
Labor or paint cost will not be covered on any warranty claims.
No cash or check refunds. Merchandise Credit Only will be issued after processing items returned.
- This policy is subject to change at any time without notice -